The Independent Complaints Reviewer (ICR) is an independent mechanism for filing complaints about a problem that occurred at Ras Al Khaimah Municipality’s Land & Properties Sector (LPS). Users may file a complaint with the ICR if they do not receive a final response to their original complaint (previously submitted through the e-complaint system) within 15 calendar days or if they deem the answer unsatisfactory.
The ICR examines complaints informally and seeks to reach a fair resolution on complaints about the service provided by the Land and Properties sector. In particular, the ICR does not have judicial powers and cannot comment upon or change decisions made by the LPS
The LPS will give serious consideration to the recommendations made by the ICR in its report. However, in exceptional circumstances, it may not be able to carry out the action requests recommended by the ICR, in which case it has to provide a motivated answer.
If you believe that the LPS has failed to its standards of service or that it mistreated you, then you may escalate your concern to the ICR. Examples of service or unfairness related problems include:
You may file a complaint with the ICR in two ways
The ICR will send you an acknowledgment of reception within three working days. Then the following steps are completed sequentially:
Shall you remain dissatisfied with the outcome of the ICR investigation, you may reach out to The Crown Prince Office or file a complaint with RAK Courts.