Services Guide Government Services RAK Customs Department Refund of cash deposits and release of bank guarantees (Normal)

Service Enquiry

Refund of cash deposits and release of bank guarantees (Normal)

This service allows the refund of cash deposits and release of bank guarantees only after submission of proof that the goods have departed the local customs center and arrived at any of the other UAE ports, and following the presentation of the original official documents with all the required stamps.

Step 1

Log in as a registered user and click the service link from the homepage.

Step 2

Enter your Importer code and the other required fields and then submit your request. You can support your request by uploading attachments, like images and documents. If you do not have an Imported code, you will be redirected to the ‘Issue of Importer Code’ request page.

Step 3

After submitting the request, you will receive ab SMS/email with the Reference number. You can visit “My Request” for tracking your request.

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